How to submit a log for SerialMagic Professional for Mac OS X
If you are having problems with SerialMagic Professional for Mac, please contact the Serialio support team. Include the following information: SerialMagic Professional version number (e.g. “6.4.0.9”) OS X version (e.g. “OS X 10.11”) Order number Device/scanner model (e.g. “Scanfob 2006”) Your use case-scenario (e.g. “data is sent into a spreadsheet”) Configure SerialMagic to Log to a File 1. Launch SerialMagic Professional. 2. Click on the tab labeled “Log.” 3. Make sure that “Enable logging” is checked. 4. Select “Log to text file.” 5. Click on “Change File Name.” 6. Navigate

