If you are having problems with SerialMagic Professional for Mac, please contact the Serialio support team.
- Include the following information:
- SerialMagic Professional version number (e.g. “6.4.0.9”)
- OS X version (e.g. “OS X 10.11”)
- Order number
- Device/scanner model (e.g. “Scanfob 2006”)
- Your use case-scenario (e.g. “data is sent into a spreadsheet”)
Configure SerialMagic to Log to a File
| 1. Launch SerialMagic Professional. |
2. Click on the tab labeled “Log.”  |
| 3. Make sure that “Enable logging” is checked. |
| 4. Select “Log to text file.” |
| 5. Click on “Change File Name.” |
| 6. Navigate to a location that you will be able to access easily later. |
| 7. Name the log file something like, “SerialMagicPro-Mac-Log.” |
| 8. Click “Save.” |
Reproduce the Issue
| 1. Go through the steps you made when the error or issue occurred before you cleared the log file. |
| 2. Once you have reproduced the error/issue, continue to the “Send the Log” section of this article. |
Send the Log
| 1. Navigate to the location you saved the log file to in the first section of this article. |
| 2. Open a ticket and attach the text file. |