Serialio

Sales: (512) 994-3630 | Support: (512) 994-3268
Menu

SUPPORT

QUICK RESOURCES

Menu

Support Topics

Menu

How to password protect the Serial Device Manager

Cloud-In-Hand Mobile Attendance customers can enable password protection for the Serial Device Manager (SDM) settings. After enabling SDM password protection, user accounts using the Mobile Attendance application for Android will be able to access the Serial Device Manager and add/remove devices but will be unable to view or change global or individual device settings without the SDM password. The screenshots below demonstrate what happens when a user account tries to access the SDM settings. Global Settings 1. The user attempts to access the global settings for the Serial Device Manager.

Read More »

How to Scan NFC Tags with iOS CoreNFC using Cloud-In-Hand Mobile Grid

This article demonstrates how to use iOS’s built-in NFC reader (made available to 3rd party applications in iOS 11) with Cloud-In-Hand® Mobile Grid. While the native NFC reader is used in absence of an RFID/NFC reader, such as the idChamp® RS3 Reader, it’s important to note that there are some limitations to the native iOS NFC reader; it can only read the NDEF data stored on the NFC tag and it cannot write any data to the NFC tag. For more functionality, such as reading various data stores of the RFID/NFC

Read More »

How to setup Cloud-In-Hand Mobile Grid on the idChamp A9-UHF

This knowledgebase article is for customers using the idChamp A9 UHF scanner with Cloud-In-Hand Mobile Grid. The latest releases of Mobile Grid for Android include a feature for the idChamp A9 that allows customers to “wake” the A9 with the physical trigger pull. In order to use this feature (and as a best practice), we advise that customers first disable the idChamp A9’s built-in Scan Tool’s “Booted start” feature. To do this, follow the below instructions. 1. Launch the Scan Tool app. 2. Tap on “Settings.” 3. Turn off “Booted start.”

Read More »

How to side load iOS apps via .ipa file

NOTE: You can sideload an app from any computer and not lose existing data (e.g. does not need to be performed on the computer your iOS device is synced with) 1. Open iTunes 2. Connect iOS device to computer and view inside iTunes by clicking on the name of the iOS device in the upper right-hand corner. 3. Click on the Apps tab. 4. In Windows Explorer, open the folder containing the .ipa file and double-click the file. 5. In iTunes, the app name will appear in the list. 6. Click the “Install” button. It

Read More »

How to pair with an LLRP scanner via the SDM on Android (Cloud-In-Hand Mobile Grid)

This app note walks you through the process of pairing an LLRP based scanner to the Serial Device Manager (SDM) on Android. The SDM is a core component of Serialio’s Android applications, including SerialMagic Gears, iScanBrowser, Cloud-In-Hand Mobile Grid, and Cloud-In-Hand Mobile Attendance. For the purposes of this note, we’ve used Cloud-In-Hand Mobile Grid, but this feature is available on all Serialio Android applications that have the SDM. 1. Launch Cloud-In-Hand Mobile Grid. 2. Navigate to the SDM by tapping on the SDM icon. 3. Once on the SDM view, tap

Read More »

Delivery Mobile Grid Action Profile – Becker Delivery

Section 1 – Account Creation and Configuration Create Cloud-In-Hand accounts for your account administrator and any user that will be using Mobile Grid. Contact Serialio to ensure that the correct configuration has been set. Log in to cloud-in-hand.com with the administrator account you created. Click on the “databases” section to the left. From here you will be able to upload your database files. In this example, we will upload one master file and one example order file. Click “Browse” to locate the file on your computer. When the file is

Read More »

Remote Support Instructions

Sent here to download our remote support client? Click on the “Download Splashtop SOS” button to download Splashtop SOS for your current operating systems. Download Serialio Ltd. SOS (powered by Splashtop) Important — Downloading Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, submit a ticket to our help desk. Also, note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote

Read More »

6 Things That Can Affect An RFID System’s Performance

Performance is important when it comes to implementing and maintaining an RFID system. Here are six common factors that can negatively impact an RFID system’s performance. Interference Interference from other radio-frequency (RF) emitting devices (RFI), such as other RFID readers and Wi-Fi access points, can negatively impact RFID system performance. Power Supply As with any system dependant on electronic components, RFID systems are subject to the risks of a “dirty” power supply. Such power supplies can elicit strange behavior from electronic devices (such as RFID readers) that draw power from

Read More »

Apple Student ID NFC Reader

Apple Student ID NFC Reader – Mobile & Wireless idChamp® RS4x Apple Student ID NFC Reader posts credentials stored in Apple Wallet* and much more. Read all physical RFID Prox, iClass/Seos, and more. Read soft credentials with HID Global Mobile Access, and other supported apps. Read all these credentials/badges with idChamp RS4x up to 30 feet from your iPad or iPhone.   *Requires purchase of Mobile Credential  More than iPad and iPhone RS4x also connects to Android, MacOS, & Win10+. Read all types of student IDs – physical and soft –

Read More »

Best iPad Check-in Kiosk Fast, Easy, Flexible

Looking for the Best iPad Check-in Kiosk Are you looking for the best iPad check-in kiosk? With stratus-io Time & Attendance you have fast, easy-to-use and flexible check-in solutions. First, you can use your iPad (or iPhone). Second, if you prefer Android tablets or phones, this also works. Finally, you may have Windows tablets or PCs you want to use, no problem. Stratus-io Time & Attendance gives you kiosk and mobile modes. Use Current Employee Badges Use idChamp® and Scanfob® brand RFID-NFC readers with your organization’s current employee badges. No

Read More »

Our Testimonial

We prisoner/inmate checking with Android NFC Gears and iScanBrowser with an in-house application at our county jail. Guards check inmates every 30 min by scanning an NFC puck by each door using built-in NFC on the smartphone. This gives us accurate records for all prisoner/inmate checks and insures compliance with inmate safety policy. This solution… Read more “Prisoner/Inmate Checking With NFC”

Our boutique private school time and attendance uses Cloud-in-Hand® Stratus-io Time and Attendance. Our school’s students scan RFID badges for attendance logging using the idChamp® NF4x RFID badge reader. It’s so simple all of our very young students easily learned and use it without effort or confusion. Stratus-io Time and Attendance program is easy to… Read more “Time and Attendance Easy-To-Use For Young Students”

Starport Technologies encodes 10 million RFID tags per month, sometimes UHF reader must ignore unwanted nearby UHF tags. Prior to encoding some UHF tags we do printing. We use Scanfob® Ultra-RE40e UHF RFID readers to quickly spot check around voided tags to insure the encoding is done to the proper tags. Scanfob® Ultra-RE40e UHF RFID… Read more “Unwanted Nearby UHF Tags Ignored Using Scanfob® Ultra-RE40e”

Sanders Roth - VP
Starport Technologies

Innova Zones was approached by a customer looking to track RFID i-Safe Tags to ensure compliance with safety gear requirements within their facility. Unsure if it was possible, we sent a tag to Serialio, who quickly and expertly helped us setup the idChamp® Smart Credential Readers to read iSafe tags. Thanks to Serialio, we have… Read more “Read RFID i-Safe Tags”

Eastland Dunavin
Innova Zones

We use SerialMagic Keys Professional Android to connect with the HPR Lite Handheld PIT Tag Reader. SerialMagic Keys Professional is exceptionally easy to use. SerialMagic Keys Professional quickly and easily posts scan RFID tags to all apps that take keystrokes. Post many types of RFID tags: ISO 11784/11785 compliant FDX-B and HDX, FDX-B Fastag, FDX-B… Read more “HPR Lite Handheld PIT Tag Reader – Android”

USGS Forest and Rangeland Ecosystem Science Center

Cloud-In-Hand Mobile Grid on iPad & iPhone is an unmatched data collection solution. Form-A-Feed uses this solution successfully for years. Serialio support has been unmatched by any supplier. The Support Team is super responsive, and the Cloud-In-Hand Mobile Grid solution always works. Mobile Grid is so reliable, when our Microsoft based solution fails, Serialio is… Read more “Unmatched Data Collection Solution – Cloud-In-Hand Mobile Grid”

Martin Tandsater
Form-A-Feed, Inc.

The Toshiba Team spent months searching for the best electronic emergency headcount software for our large facilities. Toshiba needed emergency mustering Roll Call ensuring employees, visitors, and contractors are all safe and accounted for during an Emergency. Serialio was one of many companies we reached out to, and we’re so thankful we did! The Cloud-In-Hand… Read more “Emergency Headcount Software 1-Million-Square-Foot”

Derius Goudeaux - Safety Manager
Toshiba

Our search for mobile order for sales reps and trade shows solution ended when we found Cloud-In-Hand® Mobile Order. Mobile Order is a terrific application replacing our last ordering solution.  We deployed to our outside sales staff and use it for our trade shows on iPads & iPhones.  We were up and running in record… Read more “Mobile Order For Sales Reps and Trade Shows”

Scott Bonora - Director of Operations
Phillips International, Inc.

In 2019, we needed a reliable and cost-effective method of enabling RFID scans on a tablet for a custom RFID time clock application on Windows Surface Pro we developed.  We were fortunate enough to find SerialMagic Professional and the idChamp® RFID Smart Card Badge Reader.  Serialio assisted us with the software and hardware needed to… Read more “Enable RFID Scans On Windows Surface Pro For Time Clock Application”

Russell Hopkinson - Senior Engineer

University of Wyoming Vending Services has used the BlueSnap M6A Dex for vending machine service for vending machine DEX service for over two years. VendSys initially recommended we purchase the BlueSnap DEX Kit and we’re very happy we did. UW Vending has full-time, employees managing students who are route drivers. I can confidently say that… Read more “Vending Machine DEX Service With iPhone-Android-BlueSnap”

Bill McCleary - Manager Vending Services
University of Wyoming