This support article will walk you through how to upload a log file to Cloud-In-Hand so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing. If you are unsure of how to re-produce the issue, skip part one and two and go straight to Part Three.
Part One: Clear The Log File
3. Scroll down to the very bottom. Tap on Logging.
4. Tap on Delete Log File.
Part Two: Re-Produce Your Issue or Bug
Try to reproduce the issue you were experiencing with SerialMagic Gears.
Part Three: Send the Log File
5. If prompted, type your name for the “Name to associate with log file.”
6. Type the log password given to you by a Serialio technician. Then, click “OK.”
