Serialio

SUPPORT

Setup SerialMagic Keys for Android

This support article demonstrates how to enable SerialMagic Keys and how to set SerialMagic Keys as the default keyboard.* *Since the process for setting the default keyboard varies widely between different Android devices, we’ve created several guides for the most popular Android devices: click here to view the index of these pages. 1. Tap on the three horizontal lines (hamburger menu) located at the upper left-hand corner of the main screen of SerialMagic Gears to display the sidebar menu. Alternatively, you can swipe from the left edge of the screen to

Read More »

Remove previous connections from SerialMagic Gears (troubleshooting)

This article demonstrates how to remove previous device connections from the SerialMagic Gears device manager. This is often a necessary step when troubleshooting a connection problem with SerialMagic Gears and a Bluetooth scanner, especially when switching from Bluetooth SPP to Bluetooth Low Energy (BLE). Remove a Connection from the Device Manager This section assumes that you have SerialMagic Gears open and at least one existing device/scanner connection. 1. Access the Device Manager view by swiping right, then tapping on Device Manager. 2. Long tap (approximately one second) on the device/scanner

Read More »

How to modify scan data with SerialMagic Gears

SerialMagic Gears allows you to modify scanned in data in several different ways. This article shows you how to setup scan modification and scan filtering. Scan Modification  SerialMagic Gears’ scan modification feature allows you to “clip” scanned in data from the beginning or end of each scan. To start using SerialMagic Gears’ Scan Modification feature, follow the steps below! 1. Tap on “Scan Modification Settings” from the sidebar menu. 2. Tap on the checkbox to the far-right of “Clip scan data” to enable it. 3. Tap on either “Clip at start”

Read More »

How to automate your SerialMagic Gears workflow

Connect to SerialMagic Gears The first step in automating your workflow with SerialMagic Gears is to install the application and connect your scanner(s) to SerialMagic Gears! If you have not already done this, see our step-by-step walkthrough for connecting your scanner to SerialMagic Gears. Application Settings  Now, you are going to adjust some of SerialMagic Gears’ settings to improve your workflow. To access these settings, navigate to SerialMagic Gears’ Application Settings. Enable “Launch After Boot” The “Launch After Boot” option triggers SerialMagic Gears to launch immediately after powering on your Android

Read More »

Troubleshooting problems with SerialMagic Gears

Often time unpairing and repairing your Bluetooth scanner can resolve problems with SerialMagic Gears (especially after a major update). If you are unsure how to do this, refer to the steps below. Unpair from SerialMagic Gears 1. Navigate to the Serial Device Manager (SDM) 2. Long tap on your scanner’s name. 3. Select the checkbox labeled “Also remove from device database” and tap “OK.” Unpair from Android’s Bluetooth Settings 1. Navigate to your Android device’s Settings app 2. Navigate to Bluetooth Settings 3. Tap on the gear icon to the

Read More »

Pair/Connect your scanner with SerialMagic Gears (SDM)

To pair/Connect your Bluetooth scanner with SerialMagic Gear’s Serial Device Manager (SDM), follow the instructions below. Note when scanner is in BLE mode pairing is not required, this is only needed when scanner is in SPP mode. 1. From the main screen of SerialMagic Gears, tap on the Serial Device Manager icon. You can also tap on the “Device Manager” option from the Options menu. 2. The window that appears is the Serial Device Manager main view. 3. For Genuine Serialio Scanfobs: Scan the appropriate codes from your Quick Start

Read More »

How to upload a log for SerialMagic Gears for Android

This support article will walk you through how to upload a log file to our servers so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing with SerialMagic Gears. If you are unsure of how to reproduce the issue, skip to Send the Log. Clear the Log File 1. Tap on the Options icon. 2. Tap on Settings. 3. Scroll down to the very bottom. Tap on Logging. 4. Tap on Delete Log File. Re-Produce the Issue/Bug Try to reproduce the issue you were experiencing

Read More »

How to install a non-market release of SerialMagic Gears

This support article will walk you through installing SerialMagic Gears directly from Serialio.com (opposed to the Google Play Store). If you already have a version of SerialMagic Gears installed, please uninstall it before installing a version hosted on Serialio.com. 1. Launch a browser on your Android device that you wish to install (or update) SerialMagic Gears on. 2. Navigate to the SerialMagic Gears download page by clicking the link or by navigating to Serialio.com –> Support –> Downloads –> SerialMagic. 3. Scroll down to where it says “SerialMagic Gears.” 4.

Read More »

How to use SerialMagic Gears to setup your scanner

This support article will walk you through how to use the Scanner Setup feature in SerialMagic Gears. 1. If your Scanfob is not already paired with SerialMagic Gears, go ahead and pair it. If you need help, see our article on Pairing your Scanfob to SerialMagic Gears. 2. From the main screen of SerialMagic Gears, tap on the three vertical dots (Options button) at the upper right-hand corner (on the blue bar). 3. Select “Scanner Setup” from the drop-down menu. 4. Here you have a couple of quick options for

Read More »

How to unpair your device from SerialMagic Gears and Android Bluetooth Settings

This support article will walk you through the steps to unpair your device from an Android phone or tablet. If you are using SerialMagic Gears, start with Part 1 and continue on to Part 2. If you are using your device in HID mode (keyboard mode), start at Part 2. Unpair from SerialMagic Gears 1. Navigate to the Serial Device Manager (SDM) 2. Long tap on your scanner’s name. 3. Select the checkbox labeled “Also remove from device database.” and tap “OK.” Unpair from Android Bluetooth Settings 1. Navigate to your

Read More »