This support article will walk you through how to upload a log file to our servers so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing with SerialMagic Gears. If you are unsure of how to reproduce the issue, skip to Send the Log. Clear the Log File 1. Tap on the Options icon. 2. Tap on Settings. 3. Scroll down to the very bottom. Tap on Logging. 4. Tap on Delete Log File. Re-Produce the Issue/Bug Try to reproduce the issue you were experiencing

This support article will walk you through installing SerialMagic Gears directly from Serialio.com (opposed to the Google Play Store). If you already have a version of SerialMagic Gears installed, please uninstall it before installing a version hosted on Serialio.com. 1. Launch a browser on your Android device that you wish to install (or update) SerialMagic Gears on. 2. Navigate to the SerialMagic Gears download page by clicking the link or by navigating to Serialio.com –> Support –> Downloads –> SerialMagic. 3. Scroll down to where it says “SerialMagic Gears.” 4.

This support article will walk you through the steps to unpair your device from an Android phone or tablet. If you are using SerialMagic Gears, start with Part 1 and continue on to Part 2. If you are using your device in HID mode (keyboard mode), start at Part 2. Unpair from SerialMagic Gears 1. Navigate to the Serial Device Manager (SDM) 2. Long tap on your scanner’s name. 3. Select the checkbox labeled “Also remove from device database.” and tap “OK.” Unpair from Android Bluetooth Settings 1. Navigate to your

This support article will walk you through how to disconnect and re-connect your Serialio Scanfob with SerialMagic Gears for Android. 1. Tap on the Serial Device Manager icon. 2. Tap on the “Disconnect” icon to the left of your Scanfob’s name. 3. After disconnecting, tap on the “Reconnect” icon to the left of your Scanfob’s name. It is in the same location as the “Disconnect” icon was. Note: Make sure your Scanfob is discoverable (it will be flashing a blue LED). If it is not discoverable, hold down the small

This support article will provide instructions on how to submit a log for NFC Gears. 1. Launch the NFC Gears application. Note that this is a separate application from SerialMagic Gears. 2. Tap on “Settings.” Make sure that “Logging” is enabled. If it is not already enabled, tap on the checkbox to the far right of “Logging.” You will then have to reproduce the bug before continuing to step three. 3. Tap on “Send log.” 4. Type in the password provided to you by a Serialio technician, then tap “OK.”

The latest releases of SerialMagic Gears, Mobile Grid for Android, and Mobile Attendance for Android now include a new filtering system that allows you to create filtering rules for RFID/NFC tags in the vicinity. The article demonstrates how to use this new filtering system. Access the Filtering System Settings 1. Launch SerialMagic Gears, Mobile Grid, or Mobile Attendance. 2. tap on the “Options” button to reveal the sidebar menu. 3. Tap on “Scan Filter Settings.” 4. The Scan Filter Settings page includes options to: Enable/Disable Filter Notices Filter Duplicates by

When purchasing these two devices to be used together (such as the Nikon solution), Serialio will normally pre-pair them so that when you receive them, they will be ready to go. However, if you need to pair a Scanfob and BlueSnap that were not purchased at the same time, this article is for you! In the content below, we demonstrate how to pair a Bluetooth barcode scanner (such as the Scanfob 2006) with a BlueSnap Bluetooth to RS232 adapter using SerialMagic Gears for Android. Note: SerialMagic Gears is used for

This article’s purpose is to address the recent complaints with SerialMagic Gears. Since a major update to the SerialMagic Gears application, many customers have been reporting problems with connecting their Bluetooth scanner or remaining connected. This support page provides instructions and resources for troubleshooting this problem. If you are having problems with SerialMagic Gears, you should check several things before reporting it to the Serialio support team. Having this information makes it much easier to find the source of the problem. Troubleshoot Your Setup 1. Check your SerialMagic Gears version

This support article will show you how to enable the Serial Device Manager’s device filter on Android. The Serial Device Manager is included in Mobile Grid, Mobile Attendance, SerialMagic Gears, and iScanBrowser and allows you to manage multiple Bluetooth connections, filter nearby Bluetooth devices and configure your Serialio Bluetooth scanner settings (not all models supported). Where Is The Serial Device Manager? You can access the Serial Device Manager in one of two ways; via the shortcut at the top of the app (see image below) or via the sidebar menu.

This article is for customers using the idChamp A9 triggers with SerialMagic Gears to scan into another Android application. Follow the instructions below to learn how to enable this feature. Note: This feature is only available with SerialMagic Gears version 1.31.75 or later. If SerialMagic Keys is already enabled and set as your default keyboard, skip to “Enable SerialMagic Gears Accessibility.” Enable SerialMagic Keys Keyboard The first step is to enable the SerialMagic Keys keyboard and set it as the default input method. Note: You may receive an alert that SerialMagic Keys is