This support article will walk you through how to upload a log file to Cloud-In-Hand so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing. If you are unsure of how to re-produce the issue, skip part one and two and go straight to Part Three. Part One: Clear The Log File 3. Scroll down to the very bottom. Tap on Logging. 4. Tap on Delete Log File. Part Two: Re-Produce Your Issue or Bug Try to reproduce the issue you were experiencing with SerialMagic

Follow these instructions to upload a log for Cloud-In-Hand Mobile Grid for iOS. 1. Navigate to “Application Settings.” 2. Tap on “Cloud-in-Hand account.” 3. Tap on “Upload log to server.” 4. Type in your name, then the password provided to you by a Serialio technician. 5. Tap “Upload.”

This support article demonstrates how to pair your Bluetooth scanner with Mobile Grid for iOS in HID mode, BLE mode, and MFi mode. HID Keyboard Mode Enable HID Support Before pairing your scanner in HID mode, you first need to adjust some settings within Mobile Grid. 2. Scroll down until you see the section labeled “Scanners and Readers.” 3. Toggle the slider to the right of “Scanfob®  2006.” This will enable HID support for the Scanfob®  2006 and similar models. Pair via iOS Bluetooth Settings 4. When you see your

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the Event Validation feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You’ve already paired with an RFID or barcode readers. You’ve already associated the attendees with the appropriate NFC tags. Prepare for

This series is for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. This article demonstrates how to properly prepare your databases for a new event. 1. Log into your administrator account at https://Cloud-In-Hand.com. 2. Remove any old files that you no longer need. 3. Make sure that your Event Attendee and Session List Databases abide by the following rules: → Colum headers for the Event Attendee Database should be: SignupMenmberID, Attendee Type, Role Type, Badge#, Registration Status, Attended ?, Approval Status, Expiration Date, Sort Last Name, First/Given Name, Middle Initial,

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the NFC Association feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You’ve already paired with any RFID or barcode readers. Prepare for NFC Association 1. From within the Mobile Attendance application, tap

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to login to your Cloud-In-Hand® account and set up Mobile Attendance for Android. Log Into Your Cloud-In-Hand® Mobile Attendance Account Mobile Attendance will ask you to login to your Cloud-In-Hand.com account immediately after launching the application. 1. Enter your username and password. Make sure to log into your user account and not the administrator account. Administrator accounts are intended to manage the Cloud-In-Hand® Mobile Attendance

This article assumes the following: Your databases are up-to-date. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You’ve already paired with any RFID or barcode readers. You’ve already associated the attendees with the appropriate NFC tags. Prepare to Record Attendance 1. From within the Mobile Attendance application, tap on Record Attendance (located on the sidebar menu). 2. Select the database files for the attendance session by tapping on the database icon for each database. Applicable database files include the Session Event