Serialio Support

Remote Support

With our Remote Support Option (RSO), a Serialio technician can connect remotely to your desktop computer or mobile device.

Click on the "Download Splashtop SOS" button to download Splashtop SOS for your current operating systems. Supported operating systems include Windows 10/8/7, Mac OS X 10.7+, iOS (iPhone, iPad), and Android.

Important—Downloading Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, submit a ticket to our help desk. Also, note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control.

Not finding what you need?
Submit a ticket to our help desk.