SerialMagic Support

 

SerialMagic Support

 

 

Frequently asked questions related to SerialMagic solutions, including SerialMagic Professional for Mac OS X and Windows, SerialMagic Gears for Android, and SerialMagic Keys for iOS.
You can download trial versions of SerialMagic on many of the available platforms. You can download SerialMagic from our downloads page (for Windows Desktop, Windows Mobile, and Mac OS) or from the Google Play Store (for Android). If the software is not licensed you will receive a nag message that reads "Unlicensed SerialMagic" every third scan.
This article demonstrates how to remove previous device connections from the SerialMagic Gears device manager. This is often a necessary step when troubleshooting a connection problem with SerialMagic Gears and a Bluetooth scanner, especially when switching from Bluetooth SPP to Bluetooth Low Energy (BLE). Remove a Connection from the Device Manager This section assumes that you have SerialMagic Gears open and at least one existing device/scanner connection. 1. Access the Device Manager view by swiping right, then tapping on Device Manager. 2. Long tap (approximately one second) on the device...
When you purchase a SerialMagic license key, you will receive a license token. The license token is used with your device's (iOS/Android/Mac/Windows) hardware ID to generate a license key specific to your device. This license key is valid for one device (computer or mobile device); if you have multiple devices that you want to use with SerialMagic, you must purchase multiple licenses. Many of our genuine Serialio scanners have an embedded license that allows you to use that scanner on any SerialMagic-supported platform without purchasing a license key (or requiring any additional setup,...
SerialMagic is a versatile cross-platform program that allows you to use nearly any Bluetooth, USB, or RS-232 device that uses Serial Port Profile (SPP) to send data into virtually any application. Furthermore, SerialMagic allows for various automation techniques, such as string manipulation (include control characters) and device configuration. The SerialMagic product line consists of SerialMagic Professional for desktop operating systems (Mac OS X and Windows), SerialMagic Gears for Android, and SerialMagic Keys for iOS. SerialMagic programs allows data entry from many Bluetooth barcode,...
SerialMagic is supported on a variety of desktop and mobile operating systems, as shown in the list below. ► Android (with SerialMagic Gears on Android 2.1 and later) ► Windows 2000, XP, 2003, Vista, 7, 8, and 10 ► Windows Mobile 6 Professional & Classic, Windows Mobile 5 Pocket-PC (touch screen devices) ► Apple Mac OS X (10.6 and later)
This support article demonstrates how to install or update SerialMagic Professional for Windows. 1. Download the SerialMagic Professional installer for Windows from Serialio.com/downloads. 2. Double-click the installer to launch it (this initiates the installation). You may be prompted by Windows' UAC to authenticate the installation. 3. Agree to the terms and conditions to begin the installation. 4. The following screen allows you to change the installation location if necessary. Most users need only click " Install ." 5. Device Drivers — SerialMagic Professional will now...
This article demonstrates how to change the suffix character that SerialMagic Keys appends to the each scan. 1. Launch the SerialMagic Keys application. 2. Scroll down to " Keyboard Settings ." 3. Tap on " Append to scan ." SerialMagic Keys provides you with five common suffix characters; Return, Tab, Space, Comma, and "None." (Yes, we know "None" isn't a character in the traditional sense.) 4. Select the character you want to use as the suffix. You'll see that character to the right of " Append to scan ." 5. To disable the suffix,...
This support article demonstrates how to quickly switch between the SerialMagic Keys keyboard and the default iOS keyboard. Switch from SerialMagic Keys to the iOS Keyboard To switch from the SerialMagic Keys keyboard to the built-in iOS keyboard, follow the instructions below. 1. Pull up the keyboard by placing the cursor focus in any text-input field. 2. Tap on the globe icon that is located at the bottom left-hand corner of the keyboard. You can reveal more options by holding your finder on the globe for slightly longer than a normal tap. Select "English (US)" (this option will...
This article demonstrates how to toggle SerialMagic Keys' "Keys Sound" on iOS. The Keys Sound option toggles the auditory key-press feedback. 1. Launch the SerialMagic Keys application. 2. Scroll down to the " Keyboard Settings " section. 3. Tap on the slider to the far-right of " Keys Sounds ." The slider will turn green to indicate that the Keys Sound is enabled. To disable the sound, simply tap on the slider again (it will turn grey to indicate that it is disabled)...
SerialMagic Keys keyboard provides a simple yet powerful way to use data from wireless RFID readers/writers, barcode scanners, and other Bluetooth-enabled serial devices (e.g. meters, sensors, scales, calipers) with any native iOS application that accepts text-input. SerialMagic Keys supports more devices than any other solution of its kind and, best of all, it works with genuine Serialio hardware for free. If you want to use SerialMagic Keys with non-genuine devices (devices not purchased from Serialio.com), you can unlock the in-app purchase for "more supported scanners." *...
Why use SerialMagic Keys? ... Why not use SerialMagic Keys? SerialMagic Keys is the only keyboard for iOS that gives you the ability to connect directly to a wide variety of Bluetooth devices, including RFID-NFC readers/writers, barcode scanners, calipers, sensors, et al. Connecting these Bluetooth devices directly to SerialMagic Keys allows you to send the scan data directly into any native iOS application — including your own — without the hassle of adding additional code to communicate with the device(s) and interpret the (often serial) data. And best of all — SerialMagic...
This support article aims to provide instructions on how to set up SerialMagic Keys keyboard for iOS. Before we get started, you need to install SerialMagic Keys from the AppStore . Once you've done so, follow all the steps in this guide in order . Enable SerialMagic Keys Keyboard 1. Launch the iOS Settings application. 2. Navigate to " General " → " Keyboard " 3. Tap on " Keyboards ." 4. Tap on " Add New Keyboard... " 5. Select " SerialMagic Keys " from beneath "Third-Party Keyboards." You should now see SerialMagic Keys on...
SerialMagic Gears allows you to modify scanned in data in several different ways: scan modification, scan filtering, and scan substitution. Scan Modification SerialMagic Gears' scan modification feature allows you to "clip" scanned in data from the beginning or end of each scan. To start using SerialMagic Gears' Scan Modification feature, follow the steps below! 1. Tap on "Scan Modification Settings" from the sidebar menu. 2. Tap on the checkbox to the far-right of "Clip scan data" to enable it. 3. Tap on either "Clip at start" or "Clip at...
Connect to SerialMagic Gears The first step in automating your workflow with SerialMagic Gears is to install the application and connect your scanner(s) to SerialMagic Gears! If you have not already done this, see our step-by-step walkthrough for connecting your scanner to SerialMagic Gears. Application Settings Now, you are going to adjust some of SerialMagic Gears' settings to improve your workflow. To access these settings, navigate to SerialMagic Gears' Application Settings. The "Launch After Boot" option triggers SerialMagic Gears to launch immediately after powering on...
This article demonstrates how to connect the BlueSnap Smart Bluetooth Low Energy (4.0) to RS-232 adapter to Windows using SerialMagic Professional. We have broken down this process into three steps: 1. Pair through Windows Bluetooth, 2. Pair through SerialMagic Professional and 3. Start the connection. Connect to SerialMagic Professional 1. Launch the SerialMagic Professional application. 2. From the main window, click on " Add " to add a new connection. 3. Select " SerialMagic will connect to the remote Bluetooth device using Bluetooth LE ." It is the 5 th option from the...
Before you begin, make sure you have the following: ● Latest version of SerialMagic Professional for Windows ● A Scanfob® 2006 Bluetooth Barcode Scanner (or similar model, such as the 2002, 2005, 4000, BR1 or BR2) ● The USB cable that came with the scanner (USB A to USB Mini) ● The Batch Mode Quick Start Guide sheet for your scanner Configure the Scanfob ® 2006 for Batch Mode 1. Scan the control code labeled " Store Scans " or " Store Scans & Timestamp " from the Batch Mode Quick Start Guide for the Scanfob® 2006 . 2. Plug your Scanfob ® 2006 into your...
1. Connect the Ultra-PD1 to your WIndows PC via the USB A to USB A cable. 2. Launch SerialMagic Professional And click "Add" to create a new connection. 3. Select "Cabled Connection" and the image of the Ultra-PD1 (labeled "IceKey UHF"), then click "Next." 4. Select the COM port assigned to the Ultra-PD1, then click "Next." 5. Select how the reader will be used. For this tutorial, we are using the Ultra-PD1 "like a keyboard." Click "Next." 6. Click "Finish." This will take you back to the main window of...
This support article will show you how to enable the Serial Device Manager's device filter on Android. The Serial Device Manager is included in Mobile Grid, Mobile Attendance, SerialMagic Gears and iScanBrowser and allows you to manage multiple Bluetooth connections, filter nearby Bluetooth devices and configure your Serialio Bluetooth scanner settings (not all models supported). Where Is The Serial Device Manager? You can access the Serial Device Manager in one of two ways; via the shortcut at the top of the app (see image below) or via the sidebar menu. The Serial Device Manager...
This article's purpose is to address the recent complaints with SerialMagic Gears. Since a major update to the SerialMagic Gears application, many customers have been reporting problems with connecting their Bluetooth scanner or remaining connected. This support page provides instructions and resources for troubleshooting this problem. Things to Check If you are having problems with SerialMagic Gears, you should check several things before reporting it to the Serialio support team. Having this information makes it much easier to find the source of the problem. 1. Check your SerialMagic...
This tutorial will demonstrate how to use SerialMagic Professional's Action Profiles feature to automatically clip data. For this demonstration, we are using SerialMagic Professional for Windows 10. 1. Click on "Action Profiles Manager." 2. Right click within the SerialMagic Action Profile Manager window and select "Add Profile." 3. Name the new profile something that makes sense and add a short description before clicking "OK" to save. 4. You can save the Action Profile is one of two ways. Select "Save" if you will only be using this workflow on...
When purchasing these two devices to be used together (such as the Nikon solution), Serialio will normally pre-pair them so that when you receive them, they will be ready to go. However, if you need to pair a Scanfob and BlueSnap that were not purchased at the same time, this article is for you! In the content below, we demonstrate how to pair a Bluetooth barcode scanner (such as the Scanfob 2006) with a BlueSnap Bluetooth to RS232 adapter using SerialMagic Gears for Android. Note: Although we used SerialMagic Gears for this tutorial, the BlueSnap Setup feature is available in all Serialio...
The latest releases of SerialMagic Gears , Mobile Grid for Android and Mobile Attendance for Android now include a new filtering system that allows you to create filtering rules for RFID/NFC tags in the vicinity. The article demonstrates how to use this new filtering system. Access the Filtering System Settings 1. Launch SerialMagic Gears, Mobile Grid or Mobile Attendance. 2. tap on the " Options " button to reveal the sidebar menu. 3. Tap on " Scan Filter Settings ." 4. The Scan Filter Settings page includes options to: • Enable/Disable Filter Notices • Filter...
This article demonstrates how to setup and configure the built in "Command" key on the SerialMagic Keys keyboard. What is the Command Key? The command key is an additional button on the SerialMagic Keys keyboard, located at the bottom left-hand corner. You may have noticed it previously by tapping it on accident. While the location of the key can take some getting used to, once you discover how much you can improve your workflow with the command key it becomes an indispensable tool! How to Configure the Command Key The Command Key settings can be accessed in two ways. The easiest...
SerialMagic Keys (the keyboard component of SerialMagic Gears) allows you to configure several different type of data modifications to your barcode or RFID scans. For example, you can append a predefined text string or control character to each scan. Access SerialMagic Keys' Settings The first step is to access SerialMagic Keys settings page. 1. Launch the SerialMagic Gears application on your Android device. 2. Tap on the " Options " button. 3. Tap on " Settings " from the SerialMagic sidebar. 4. Tap on " SerialMagic Keys ." 5. Tap on " SerialMagic Keys...

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