Support Tools

With our Remote Support Option (RSO), a Serialio technician can connect remotely to your desktop computer.

Click on the "Download Splashtop SOS" button to download Splashtop SOS for your current operating systems.

Important—Downloading Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, submit a ticket to our help desk. Also, note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control.

*Supported operating systems include Windows 10/8/7, Mac OS X 10.7+, iOS (iPhone, iPad), and Android.