Support

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the Event Validation feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the […]

This series is for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. This article demonstrates how to properly prepare your databases for a new event. 1. Log into your administrator account at https://Cloud-In-Hand.com. 2. Remove any old files that you no longer need. 3. Make sure that your Event Attendee and Session List Databases abide

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the NFC Association feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to login to your Cloud-In-Hand® account and set up Mobile Attendance for Android. Log Into Your Cloud-In-Hand® Mobile Attendance Account Mobile Attendance will ask you to login to your Cloud-In-Hand.com

This article assumes the following: Your databases are up-to-date. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You’ve already paired with any RFID or barcode readers. You’ve already associated the attendees with the appropriate NFC tags. Prepare to Record Attendance 1. From within the Mobile Attendance

In this article, we’ll highlight one of the many ways you can use Cloud-In-Hand® solutions to help manage your mobile workforce. We’ll demonstrate an easy way to manage (adding/updating data) your employee IDs or access cards using an iOS device — like an iPad or iPhone — and an idChamp RS3. This solution involves the increasingly

Cloud-In-Hand® now allows you to edit your databases from Cloud-In-Hand.com! Follow the instructions below to learn how. Note: You must have the “EditSQLiteDatabase” custom feature assigned to your Cloud-In-Hand® account. If you’re interested in this feature, contact sales@serialio.com. Log In 1. Log into Cloud-In-Hand® admin account. 2. Click on Edit Entries. Edit Entries 1. Click

This article demonstrates how to create and set up a basic Cloud-In-Hand account. The screenshots used for this tutorial are specific to creating a Cloud-In-Hand account suited for attendance taking on Android, however, the process is similar for all of the account types. Create an admin account  1. Visit the Cloud-In-Hand sign up page. 2.

Navigate to the Session Management page 1. Log into your Cloud-In-Hand admin account. 2. From the main menu (right-hand side), click on attendee report.  This is where you can access session settings, start new sessions, close current sessions, and view previous sessions. Start a new session  To start a new session manually, name the session.

Cloud-In-Hand Mobile Attendance customers can enable password protection for the Serial Device Manager (SDM) settings. After enabling SDM password protection, user accounts using the Mobile Attendance application for Android will be able to access the Serial Device Manager and add/remove devices but will be unable to view or change global or individual device settings without