Customer Service

Thank you for your excellent recent response to my recent RMA request. I had a problematic Scanfob 2005 scanner that would not charge and emailed your support on Friday 12/06 at 9:22 AM EST. I received a return email less than ½ hour later at 9:47 AM EST which included the RMA number and PDF version of the authorization. I shipped the scanner back that same day via UPS Ground service and to my surprise, a week later on 12/13 received the repaired scanner back. That is just a superior response and outstanding customer service!

Congratulations on your wonderful attention to detail and customer satisfaction. I could not be happier and will be a return customer again and again. We are going to be expanding our use of iPads throughout our factory and Scanfob 2005 scanners from Serialio.com will most certainly be part of that program.

Paul J. Reppucci, Sr. Manager - Business Information Systems
Vicor Corporation