Serialio.com’s customer service is not only good, but seems important to Serialio.com. Shortly after I received SerialMagic Pro for OS X and a Bluetooth wireless LaserChamp scanner, I tried to install the LaserChamp on my Mac OS X computer. Unfortunately, I was unable to get to get it to work and, wrote an email to Serialio.com about the issue. To my surprise the next business day, I received a personal phone call from Serialio.com (rather than just an email response). The person on the phone worked with me one-on-one to isolate the problem. The problem it turns out was a hardware problem with my Mac and as soon as that was fixed the LaserChamp worked as expected via Bluetooth. On other OS X computers (without Bluetooth hardware problems), I was able to quickly and easily install the Bluetooth barcode scanning functionality. My experience convinced me that Serialio.com is a great company to deal with.
