General Support

 

General Support

 

Quick links to Serialio's tools and services, including our free barcode scanner, our license key generator, and software/driver downloads.
Frequently asked questions related to general information, including questions about warranties, product categories, policies, and services.
If you require remote assistance from a Serialio technician, follow these instructions. Important — Downloading and installing Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first . If you have not already done so, visit our help desk by clicking on the link below. Note that the Splashtop SOS for iOS is limited to viewing only and Android devices requires a few extra steps to allow remote control . Submit a ticket to out helpdesk 1. Download the Splashtop SOS application for your device, specifically...
This page contains links to Serialio's terms and conditions, policies, and user agreements.
A regularly updated list of frequently asked questions.
No returns will be accepted without a Return Merchandise Authorization (RMA) number. By returning merchandise with an RMA number, you accept the terms of this Return Authorization Policy. Return Categories In general, there are three categories of returns; here are the explanations of each. Repair A product may be sent in for repair if it is defective and still covered by warranty. The product/item will be repaired or replaced at Serialio's discretion. The customer is responsible for shipping the item back to Serialio.com. Exchange An exchange may occur if the customer order the wrong...
Serial vs. Parallel Serial interfaces stream data bit-by-bit (meaning one bit at a time). These interfaces typically use one to four wires to transfer the bits and are exceptionally less expensive to implement. Parallel interfaces use buses of data to transfer multiple bits at a time. Parallel interfaces require more wires and space than serial interfaces to compensate for the increased throughput (usually starting at eight or sixteen wires). Types of Serial Interfaces There are dozens of serial protocols available to suit particular needs and requirements of different embedded systems. Some...
MFi is Apple's licensing program for hardware and software specific to their iDevices . MFi , or Made for iOS (iPod/iPhone/iPad), in hardware like the Scanfob ® 3002i denotes a special Bluetooth connection mode called IAP . IAP is similar to SPP on Android — which allows a peripheral device to connect as a virtual COM port. This capability allows software developers to interface peripherals directly with their apps. Simulating a virtual COM port means that scans are sent faster and more reliably. Simulated COM ports have the additional benefit of being able to send special...
RFID is an acronym for Radio-Frequency Identification. This knowledge base article aims to provide general information on the RFID standard, RFID reader/scanners, and RFID tags/labels.
This page provides information regarding the warranty periods of Serialio products.
Many of our customers want to know just how secure Bluetooth Low Energy (BLE) — or Bluetooth Smart/Bluetooth 4.0 — communication is. In response, we've made this article to provide basic information about the BLE standard, what it entails and what it means for your security concerns. The BLE Pairing Process How does Bluetooth Low Energy pairing work? Generally, the process of pairing two BLE or Bluetooth Smart devices consists of three phases; the information exchange, key generation and transport-specific key generation. Phase One: Information Exchange The first phase...
1. Press the Windows key + A to reveal the Action Center. 2. Click on " Expand " near the bottom right corner of the Action Center. 3. After you've expanded the Action Center's options, click " Connect ." 4. Windows will show you a list of your paired devices. To re-connect to one of them, click on it. 5. Windows will then begin re-connecting to that device...
This article demonstrates how to retrieve information from the RS3 by sending the get al command with the yACK BLE application for Android. The yACK BLE application is also available on iOS . See our article on this same process with the iOS version of yACK BLE . 1. Put the idChamp RS3 in BLE mode 2. Power on the idChamp RS3 by holding down the power button for approximately three seconds 3. Install yACK BLE from the Google Play Store if it is not already installed 4. Launch yACK BLE 5. Select device 6. Enter " CMD " mode by tapping on the button labeled " Strm " 7. Once...
Found a bug with one of our applications? Let us know! Below you can find out how to upload a log to our servers with the various applications offered by Serialio. Make sure to also report the bug to our support team and include the following information: 1. The platform (e.g. Windows, Mac OS X, iOS, Android or Linux) 2. Your order number (or reseller information) 3. A detailed description of the problem (e.g. what steps you took before the bug appeared) 4. The scanner/device you are using with the application (if applicable) 5. How you use the application (e.g. "I use the idChamp RS3 in...
This is a central location for Serialio's Quick Start Guides. Here you will be able to find and download your device's Quick Start Guide. Each device (barcode scanner or RFID reader) purchased from Serialio or a valid reseller, comes with a Quick Start Guide. This guide contains information necessary to get you started on your new device. For Serialio barcode scanners (Scanfob-Brand or KDC), this Quick Start Guide is essential for setting up, configuring and troubleshooting your device. It contains important barcodes, called Control Codes, that you can scan to get your device ready...
1. Navigate to iOS Bluetooth Settings. 2. Tap on the " information " icon at the far right of your Scanfob's name. 3. Tap on " Forget This Device ." 4. iOS will ask you to confirm that you want to remove the device. Tap on " OK ."...
This Serialio support page will provide you with instructions on how to purchase, generate and activate a Serialio issued software license key. This guide is applicable to SerialMagic Professional (All), SerialMagic Gears, iScanBrowser and all other software that uses the Serialio License Generation System. Purchase a License Key 1. Create an account for Serialio.com or login to your existing account using your Email address and password (Click the "Forgotten Password?" link if you do not know the password). 2. Purchase software (SerialMagic, Mobile Grid, Mobile List, etc.) from the...
Serialio uses a secure license key generation system that issues you a Registration Key that is unique to your device and Serialio.com account. Below you can find links to articles, content, products and support related to the Serialio License Key generation System. About Licensing Purchasing, generating and activation your Serialio license key How do I get a license key for my software? About SerialMagic Licensing How does SerialMagic licensing work? Unlicensed SerialMagic Nag Messages SerialMagic Licensing for Resellers Trial versions of SerialMagic Purchase Licenses Mobile Grid for Android...

 

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