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This support article will walk you through how to upload a log file to Cloud-In-Hand so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing. If you are unsure of how to re-produce the issue, skip part one and two and go straight to Part Three. Part One: Clear The […]

Follow these instructions to upload a log for Cloud-In-Hand Mobile Grid for iOS. 1. Navigate to “Application Settings.” 2. Tap on “Cloud-in-Hand account.” 3. Tap on “Upload log to server.” 4. Type in your name, then the password provided to you by a Serialio technician. 5. Tap “Upload.”

This support article demonstrates how to pair your Bluetooth scanner with Mobile Grid for iOS in HID mode, BLE mode, and MFi mode. HID Keyboard Mode Enable HID Support Before pairing your scanner in HID mode, you first need to adjust some settings within Mobile Grid. 2. Scroll down until you see the section labeled

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the Event Validation feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the

This series is for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. This article demonstrates how to properly prepare your databases for a new event. 1. Log into your administrator account at https://Cloud-In-Hand.com. 2. Remove any old files that you no longer need. 3. Make sure that your Event Attendee and Session List Databases abide

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the NFC Association feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the

This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to login to your Cloud-In-Hand® account and set up Mobile Attendance for Android. Log Into Your Cloud-In-Hand® Mobile Attendance Account Mobile Attendance will ask you to login to your Cloud-In-Hand.com

This article assumes the following: Your databases are up-to-date. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You’ve already paired with any RFID or barcode readers. You’ve already associated the attendees with the appropriate NFC tags. Prepare to Record Attendance 1. From within the Mobile Attendance

In this article, we’ll highlight one of the many ways you can use Cloud-In-Hand® solutions to help manage your mobile workforce. We’ll demonstrate an easy way to manage (adding/updating data) your employee IDs or access cards using an iOS device — like an iPad or iPhone — and an idChamp RS3. This solution involves the increasingly

Cloud-In-Hand® now allows you to edit your databases from Cloud-In-Hand.com! Follow the instructions below to learn how. Note: You must have the “EditSQLiteDatabase” custom feature assigned to your Cloud-In-Hand® account. If you’re interested in this feature, contact sales@serialio.com. Log In 1. Log into Cloud-In-Hand® admin account. 2. Click on Edit Entries. Edit Entries 1. Click