Support

This support article will walk you through how to upload a log file to our servers so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing with SerialMagic Gears. If you are unsure of how to reproduce the issue, skip to Send the Log. Clear the Log File 1. Tap […]

This support article will walk you through installing SerialMagic Gears directly from Serialio.com (opposed to the Google Play Store). If you already have a version of SerialMagic Gears installed, please uninstall it before installing a version hosted on Serialio.com. 1. Launch a browser on your Android device that you wish to install (or update) SerialMagic

This support article will walk you through the steps to unpair your device from an Android phone or tablet. If you are using SerialMagic Gears, start with Part 1 and continue on to Part 2. If you are using your device in HID mode (keyboard mode), start at Part 2. Unpair from SerialMagic Gears 1.

This support article will walk you through how to disconnect and re-connect your Serialio Scanfob with SerialMagic Gears for Android. 1. Tap on the Serial Device Manager icon. 2. Tap on the “Disconnect” icon to the left of your Scanfob’s name. 3. After disconnecting, tap on the “Reconnect” icon to the left of your Scanfob’s

This support article will provide instructions on how to submit a log for NFC Gears. 1. Launch the NFC Gears application. Note that this is a separate application from SerialMagic Gears. 2. Tap on “Settings.” Make sure that “Logging” is enabled. If it is not already enabled, tap on the checkbox to the far right

The latest releases of SerialMagic Gears, Mobile Grid for Android, and Mobile Attendance for Android now include a new filtering system that allows you to create filtering rules for RFID/NFC tags in the vicinity. The article demonstrates how to use this new filtering system. Access the Filtering System Settings 1. Launch SerialMagic Gears, Mobile Grid,

When purchasing these two devices to be used together (such as the Nikon solution), Serialio will normally pre-pair them so that when you receive them, they will be ready to go. However, if you need to pair a Scanfob and BlueSnap that were not purchased at the same time, this article is for you! In

This article’s purpose is to address the recent complaints with SerialMagic Gears. Since a major update to the SerialMagic Gears application, many customers have been reporting problems with connecting their Bluetooth scanner or remaining connected. This support page provides instructions and resources for troubleshooting this problem. If you are having problems with SerialMagic Gears, you

This support article will show you how to enable the Serial Device Manager’s device filter on Android. The Serial Device Manager is included in Mobile Grid, Mobile Attendance, SerialMagic Gears, and iScanBrowser and allows you to manage multiple Bluetooth connections, filter nearby Bluetooth devices and configure your Serialio Bluetooth scanner settings (not all models supported).

This article is for customers using the idChamp A9 triggers with SerialMagic Gears to scan into another Android application. Follow the instructions below to learn how to enable this feature. Note: This feature is only available with SerialMagic Gears version 1.31.75 or later. If SerialMagic Keys is already enabled and set as your default keyboard, skip to