Support

Connect to SerialMagic Gears The first step in automating your workflow with SerialMagic Gears is to install the application and connect your scanner(s) to SerialMagic Gears! If you have not already done this, see our step-by-step walkthrough for connecting your scanner to SerialMagic Gears. Application Settings  Now, you are going to adjust some of SerialMagic Gears’ […]

To pair/Connect your Bluetooth scanner with SerialMagic Gear’s Serial Device Manager (SDM), follow the instructions below. Note when scanner is in BLE mode pairing is not required, this is only needed when scanner is in SPP mode. 1. From the main screen of SerialMagic Gears, tap on the Serial Device Manager icon. You can also

This support article will walk you through how to upload a log file to our servers so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing with SerialMagic Gears. If you are unsure of how to reproduce the issue, skip to Send the Log. Clear the Log File 1. Tap

This support article will walk you through installing SerialMagic Gears directly from Serialio.com (opposed to the Google Play Store). If you already have a version of SerialMagic Gears installed, please uninstall it before installing a version hosted on Serialio.com. 1. Launch a browser on your Android device that you wish to install (or update) SerialMagic

This support article will walk you through the steps to unpair your device from an Android phone or tablet. If you are using SerialMagic Gears, start with Part 1 and continue on to Part 2. If you are using your device in HID mode (keyboard mode), start at Part 2. Unpair from SerialMagic Gears 1.

This support article will walk you through how to disconnect and re-connect your Serialio Scanfob with SerialMagic Gears for Android. 1. Tap on the Serial Device Manager icon. 2. Tap on the “Disconnect” icon to the left of your Scanfob’s name. 3. After disconnecting, tap on the “Reconnect” icon to the left of your Scanfob’s

This support article will provide instructions on how to submit a log for NFC Gears. 1. Launch the NFC Gears application. Note that this is a separate application from SerialMagic Gears. 2. Tap on “Settings.” Make sure that “Logging” is enabled. If it is not already enabled, tap on the checkbox to the far right

The latest releases of SerialMagic Gears, Mobile Grid for Android, and Mobile Attendance for Android now include a new filtering system that allows you to create filtering rules for RFID/NFC tags in the vicinity. The article demonstrates how to use this new filtering system. Access the Filtering System Settings 1. Launch SerialMagic Gears, Mobile Grid,

When purchasing these two devices to be used together (such as the Nikon solution), Serialio will normally pre-pair them so that when you receive them, they will be ready to go. However, if you need to pair a Scanfob and BlueSnap that were not purchased at the same time, this article is for you! In

This article’s purpose is to address the recent complaints with SerialMagic Gears. Since a major update to the SerialMagic Gears application, many customers have been reporting problems with connecting their Bluetooth scanner or remaining connected. This support page provides instructions and resources for troubleshooting this problem. If you are having problems with SerialMagic Gears, you