Serialio

FAQ'S

What are the warranty periods for Serialio products?

Product Category Product(s) Standard Warranty Barcode Scanners Scanfob 2006, 3002i, 4000, and KeyBatch BR2 Up to 2 years Other barcode scanners 1 year RFID Scanners Scanfob Ultra-BB2, Scanfob NFC-BB2, Scanfob qID Mini, idChamp NF4/RS4/RS3/DX1/NF2 1 year Other RFID readers Adapters BlueSnap adapters 1 year Battery Replacements All, unless otherwise specified  90-days

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Serialio.com Terms and Conditions of Sale

DOWNLOAD PDF VERSION HERE Page 1 of 8Serialio Terms and Conditions of Sale1. General. The following terms and conditions (“Terms”) apply to all quotations, purchase orders, order acknowledgements, offers, and invoices issued or received by Serialio, Inc. (“Seller”) to or from buyer (“Buyer”) for the sale of any products or services by Seller. Seller’s acceptance of any Buyer purchase order or other communication is expressly conditioned upon Buyer’s acceptance of these Terms. Any additional or different terms or conditions in any communication by Buyer (including in a purchase order) are

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What is your support policy?

Requesting Support Serialio Customer Support Engineers (CSEs) are available between 9:00am – 5:00pm Central Time Monday-Friday. Customers can submit a support request for products under warranty via these two methods: Fill out the “Submit a request” form. Send an email to support@serialio.com. Either method will generate a numbered ticket in our Support database.Requests submitted in this manner will ensure the appropriate Serialio Customer Support Engineer responds in a timely manner. Customers can typically expect an initial response within 2 business days after creating a support case. The time to discover

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What is your Privacy Policy?

Serialio Ltd. owner of the websites Serialio.com, Cloud-in-Hand.com & restock.com (“Serialio”) respects your privacy and strives to protect your personal information. We have prepared this Privacy Statement to inform you about how we gather information on websites, how we manage and safeguard this information, to whom we distribute this information, and under what circumstance such information is distributed. Please note that this Privacy Statement may be updated periodically by Serialio without notice. If you provide your email or other contact information as part of an order, ticket, contact us form,

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What is your Shipping Policy?

Tracking Packages Tracking numbers are emailed to the address you entered when the order was placed or the main email address on your Serialio.com Store Account, as soon as the package leaves our warehouse. Please contact us, if you have not received your tracking information within 48 hours of your order. Tracking numbers are not available for any first class or international priority mail packages. If these methods are selected during the order process or are requested by completing a Mail Authorization Form, it is understood that there will be

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What are the Terms & Conditions for Serialio.com?

YOUR USE OF Serialio.com, Restock.com & Cloud-in-Hand.com Sites and/or Applications Please read these terms and conditions carefully before using any of our sites and/or applications. By using these sites, you agree to the terms and conditions of Service & Use contained herein and that you have the legal authority to accept these terms and conditions. If you do not agree with the terms and conditions, you should not use our site or register for our services. Furthermore, we reserve the right to change these terms and conditions of use at any

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What do I need to do to receive remote support?

If you require remote assistance from a Serialio technician, follow these instructions. Important—Downloading and installing Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, visit our help desk by clicking on the link below. Note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control. Submit a ticket to out helpdesk 1. Download the Splashtop SOS application for

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