What do I need to do to receive remote support?

If you require remote assistance from a Serialio technician, follow these instructions.

Important—Downloading and installing Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first. If you have not already done so, visit our help desk by clicking on the link below. Note that the Splashtop SOS for iOS is limited to viewing only and Android devices require a few extra steps to allow remote control.

Submit a ticket

1. Download the Splashtop SOS application for your device, specifically the device that you want a technician to connect to.

2. Install the application.

3. After you install the Splashtop SOS application, you will see a 9 digit number. Provide this number to the remote support technician you are working with.