Serialio

Sales: (512) 994-3630 | Support: (512) 994-3268
Menu

FAQ'S

faq topics

Menu

What are the modes of the KeyBatch BR2 barcode scanner?

The KeyBatch BR2 is a batch scanner, capable of storing scans wirelessly and sending those scans to a computer once connected via USB. The KeyBatch BR2 can be configured in one of two ways; USB SerialMagic Mode or USB Keyboard Mode. Regardless of mode, you can configure the KeyBatch BR2 to store just the scans, store the scans with a timestamp, and send a CR (carriage return) after each scan. Additional prefix/suffix settings can be configured with control codes. USB SerialMagic Mode — When using the KeyBatch BR2 in SerialMagic Mode, the scanner

Read More »

How can I reset my scanner?

If your Serialio Scanfob Brand Barcode Scanner is having problems sending data, connecting or is behaving in an unexpected manner, try resetting it by following the instructions here. If you continue to have issues after resetting your Scanfob, contact Serialio’s support team.

Read More »

Which scanners support which wireless modes?

The chart below shows which scanners support which wireless modes. An “x” indicates that the scanner has support for that mode.   BLEⓘ SPPⓘ HIDⓘ MFiⓘ Scanfob 2006ⓘ x x x   Scanfob 4000iⓘ   x x x Scanfob 4000nⓘ   x x   Scanfob 3002iⓘ   x x x KDC20ⓘ   x x   KDC20iⓘ   x x x KDC100ⓘ   x x x KDC200ⓘ   x x x KDC300ⓘ   x x x Scanfob qIDⓘ   x x   Scanfob qID (iAP model)ⓘ   x x x Scanfob

Read More »

What are control codes?

Control codes are special barcodes used to configure settings and parameters on barcode scanners. Control codes vary by scanner vendor, model, and firmware (so a control code that works on the Scanfob 2006 will not work for the KDC20). To download control codes for your scanner, visit control codes page.

Read More »

Which scanners are MFi compatible?

The table below provides a list of MFi (Made for iOS) certified scanners sold by Serialio.com. Barcode Scanners RFID Readers Sleds & All-In-One Units Scanfob 3002i Scanfob NFC-BB2i Honeywell Captuvo Sled Scanfob 4000i Scanfob Ultra-BB2i KDC 4000i Sled Scanfob 2002i Scanfob qID Mini iAP   KDC 20i idChamp 1128   KDC 200i     KDC 300i     KDC 350i     Socket 7Ci     Socket 7Xi     Socket 7Di     For a comprehensive list of all MFi certified devices, contact our sales team.

Read More »

What are the warranty periods for Serialio products?

Product Category Product(s) Standard Warranty Barcode Scanners Scanfob 2006, 3002i, 4000, and KeyBatch BR2 Up to 2 years Other barcode scanners 1 year RFID Scanners Scanfob Ultra-BB2, Scanfob NFC-BB2, Scanfob qID Mini, idChamp NF4/RS4/RS3/DX1/NF2 1 year Other RFID readers Adapters BlueSnap adapters 1 year Battery Replacements All, unless otherwise specified  90-days

Read More »

Serialio.com Terms and Conditions of Sale

DOWNLOAD PDF VERSION HERE Page 1 of 8Serialio Terms and Conditions of Sale1. General. The following terms and conditions (“Terms”) apply to all quotations, purchase orders, order acknowledgements, offers, and invoices issued or received by Serialio, Inc. (“Seller”) to or from buyer (“Buyer”) for the sale of any products or services by Seller. Seller’s acceptance of any Buyer purchase order or other communication is expressly conditioned upon Buyer’s acceptance of these Terms. Any additional or different terms or conditions in any communication by Buyer (including in a purchase order) are

Read More »

What is your support policy?

Requesting Support Serialio Customer Support Engineers (CSEs) are available between 9:00am – 5:00pm Central Time Monday-Friday. Customers can submit a support request for products under warranty via these two methods: Fill out the “Submit a request” form. Send an email to support@serialio.com. Either method will generate a numbered ticket in our Support database.Requests submitted in this manner will ensure the appropriate Serialio Customer Support Engineer responds in a timely manner. Customers can typically expect an initial response within 2 business days after creating a support case. The time to discover

Read More »

Privacy Policy

Serialio Ltd. owner of the websites Serialio.com, Cloud-in-Hand.com & restock.com (“Serialio”) respects your privacy and strives to protect your personal information. We have prepared this Privacy Statement to inform you about how we gather information on websites, how we manage and safeguard this information, to whom we distribute this information, and under what circumstance such information is distributed. Please note that this Privacy Statement may be updated periodically by Serialio without notice. If you provide your email or other contact information as part of an order, ticket, contact us form,

Read More »

What is your Shipping Policy?

Tracking Packages Tracking numbers are emailed to the address you entered when the order was placed or the main email address on your Serialio.com Store Account, as soon as the package leaves our warehouse. Please contact us, if you have not received your tracking information within 48 hours of your order. Tracking numbers are not available for any first class or international priority mail packages. If these methods are selected during the order process or are requested by completing a Mail Authorization Form, it is understood that there will be

Read More »