Since leaving my corporate job in September I'm now an Amazon home seller and use SerialMagic Professional running on my Blackberry 8850 with a LaserChamp II Bluetooth scanner. I'm a very happy user of the LaserChamp II Bluetooth scanner. It is reliable and was easy to install using SerialMagic Pro. The LaserChamp scanner itself seems durable and has a good overall scanning sensitivity (I've used various corded scanners since the stone age). I just contacted Serialio.com tech support dept to confirm I can in fact use the same scanner with a Windows Mobile PDA! I was delighted by the speed of the support response. I have recommended your product once and would do so again in the future.
I am overwhelmed with the unusually wonderful customer service you guys have shown me. Not all companies have this quality of customer service, and it is so refreshing when someone actually understands what you need, and gives you more than that. Customer service is a slowly disappearing culture with so many companies, wholesale and retail alike. I think a company with your "old-fashioned customer service" deserves praise.
I am successfully and happily using USB RS-232 and SerialMagic Pro OS X to input readings/measurements from a Mahr 40EX digital micrometer AND a Mahr VC045 digital caliper. Data is put directly into Filemaker Pro system. There doesn't seem to be any micrometer maker who makes Mac OSX drivers or software. SerialMagic Pro OS X bridges the gap very nicely.
SerialMagic Professional allows us to scan data into Terminal Services used for our delivery method from a Filemaker database that is used to connect to our remote warehouse's central database. We were unable to do this using software provided from Metrologic's with Voyager BT Bluetooth barcode scanner connected to our Bluetooth enabled Tablet PC.
In 2007 we replaced our Detex time clock system with the LaserChamp barcode scanner and ScanChamp® ScanReader software version for better documentation of building checks. Proficiency has greatly increased by providing evidence of a guard presence at a specific location, date, and time, and all in a familiar and easy to use Excel format. We have been using the system for over a year and it has proven to be a great product being user friendly, accurate, and very cost effective (saving about 10.5% on monthly equipment cost) . Serialio.com has provided outstanding tech support, and I highly recommend this system.
Thanks for helping me setup SerialMagic Professional to enable the Allflex Stick Reader in reading RFID tag numbers into Excel Mobile on my Windows Mobile PDA. I have used the “match” feature in an adjacent column in excel to identify tag numbers I want to find, and then “count” in another column that adds up the number of tags found as you go (another column has the total count of the number of tags I’m looking for ). The PDA is mounted onto the stick reader so using large fonts the visual cue of the match feature is enough to identify the tags wanted, as you are looking where you are scanning.
With the LaserChamp scanner and SerialMagic Pro, we were able to develop a highly streamlined retail data capture process that allows us to work efficiently in retail store environments where mobility and accuracy are paramount (think planogram). Thanks SerialIO!
SerialMagic is a core part of our business. McAfee had improperly marked the SerialMagic program so I sent an email to Serialio.com, and in 10 minutes I got a reply. That’s good stuff. Plus, while I was working with McAfee on the issue Serialio.com was too. I love that. Not only did Serialio.com point me in the right direction, you FOLLOWED UP! That is very important in this field of work. Thank you very much for all your help. With out you guys our International Airports would not function.
Thank you for a great product! We are using SerialMagic Professional with an Intermec SR61 handheld cordless Bluetooth scanner. We scan data into OpenOffice on a Mac under OSX 10.5 (Leopard release). We will be buying a few more licenses for all our users who have an occasion to use the scanners. It works perfectly! Your SerialMagic software is the Key!
We are using SerialMagic Professional on an Intermec CN3e HH to collect data from a LAND CYCLOPS 100B high temp pyrometer. When we check our furnace temps we are required to shoot the tube temps inside the furnaces. SerialMagic allows one person to do the work that previously required 2 people
I want to thank you so much! I had spent the last 3 days frustrated and unable to connect my Microvision ROV bluetooth laser barcode scanner to my BlackBerry OS 5 phone. I tried using the "Scanner Wedge" software provided by Microvision and after 2 days of calling and emailing tech support- they finally concluded that their software was not compatible with my Blackberry OS 5 phone! I was about to send the scanner back figuring there was no way to make it work. I then contacted Serialio.com support line and within 10 minutes the Serialio.com SerialMagic Professional software was loaded and working on my BlackBerry OS 5 phone! What a huge relief -- I can't believe how easy it was after I wasted so much time trying to get "Scanner Wedge" to work! Thank you again for your help!
I recently purchased an Intermec SF51 Bluetooth barcode scanner. Intermec told me there was no way that the SF51 would work with a Mac. I can't tell you how pleased I am that the SF51 Bluetooth barcode scanner works on my Mac using SerialMagic Pro for OS X! Continually amazed.
Serialio offers Great Software, Great Products, and even better customer service. I will not hesitate to recommend Serialio and their SerialMagic software to my colleagues. Serialio offer a truly flexible product that meets our companies scanning needs to a T. Furthermore, after speaking with their technical support, I am confident that Serialio will be able to assist our business needs well into the future.
SerialMagic is ahead of the game by providing Vista compatible software for a multitude of Bluetooth devices. We are deploying new handheld salesman devices and had purchased the Socket Mobile CHS7E scanner. Wanting to implement Windows Vista Tablet we found Socket Mobile's included software didn't support Vista but SerialMagic did. Now we can implement the latest technology without having to wait for the manufacture to catch up. Serialio.com's technical support is also impressive, they helped walk me through setting it up over the phone even while only using a trial version. Needless to say I purchased SerialMagic Professional and would highly recommend Serialio.com to anyone
I really using the little BatchMagic scanners. In comparison to the MC5590's that I have to work with (and troubleshoot) on a daily/weekly basis (I have 16 of those junkers to use and 3 more PDA's on top of that). The 5 BatchMagic scanners are a real treat in size and efficiency
I wanted to take a moment and say thank you for such a great product (KeyBatchTM BR1 Batch & Real-Time Scanner) and company! Everyone I spoke with at your company was pleasant to deal with and very professional. I also wanted to point out that your staff, has incredible technical specialists. The communications with Serialio.com regarding a glitch in SerialMagic Professional. I was very surprised to come home to an email with an update and a fix. Most companies do not usually have such a quick response. As a business owner, I understand what is involved in conducting smooth business and you definetly have a great system in place. More importantly, you have excellent staff. To me this makes all the difference.