I wanted to take a moment and say thank you for such a great product (KeyBatchTM BR1 Batch & Real-Time Scanner) and company! Everyone I spoke with at your company was pleasant to deal with and very professional. I also wanted to point out that your staff, has incredible technical specialists. The communications with Serialio.com regarding a glitch in SerialMagic Professional. I was very surprised to come home to an email with an update and a fix. Most companies do not usually have such a quick response. As a business owner, I understand what is involved in conducting smooth business and you definitely have a great system in place. More importantly, you have an excellent staff. To me, this makes all the difference.