Troubleshooting Problems with SerialMagic Gears

Troubleshooting Problems with SerialMagic Gears

If you are having problems with the latest release of SerialMagic Gears, follow the steps below. Note: This guide can also be used to troubleshoot any issues with SerialMagic Gears.

 

 

 

Unpair Your Device

Sometimes unpairing and repairing your Bluetooth scanner can resolve problems caused by a large update. If you are unsure how to do this, refer to the steps below.

Unpair From SerialMagic Gears

1. Navigate to the Serial Device Manager (SDM)

2. Long tap on your scanner's name.

3. Select the checkbox labeled "Also remove from device database." and tap "OK."

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Unpair From Android's Bluetooth Settings

1. Navigate to your Android device's Settings app

2. Navigate to Bluetooth Settings

3. Tap on the gear icon to the right of your scanner's name

4. Tap "Unpair"

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Reset Your Device

If unpairing and repairing your Bluetooth scanner does not resolve your problem, try resetting your device. To find out how to do this, see this page: How to Reset Your Scanfob.

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Restart Your Mobile Device

Another common cause of problems with Bluetooth devices is that your mobile device's Bluetooth engine is in a weird state. Rebooting your phone or tablet will reset your Bluetooth engine.

For best results, complete steps 1 and 2 above prior to restarting your Android device (don't re-pair your scanner before restarting!)

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Need Help Re-Pairing with SerialMagic Gears?

See our article on Pairing with SerialMagic Gears.

Trouble Reconnecting the Next day?

See our article on How to Reconnect to Your Scanner on SerialMagic Gears