Cloud-In-Hand Solutions Support

 

Cloud-In-Hand Solutions Support

 

 

This article demonstrates how to manage mobile application sessions from the Cloud-In-Hand web portal. Note that this must be done with an admin account.
This article demonstrates how to create and setup a basic Cloud-In-Hand account. The screenshots used for this tutorial are specific to creating a Cloud-In-Hand account suited for attendance taking on Android, however, the process is similar for all of the account types.
This article demonstrates how to take attendance with Cloud-In-Hand Mobile Grid for Android. Our Cloud-In-Hand Solutions platform offers a myriad of options and customizations, but this page covers only the core attendance features.
Cloud-In-Hand® now allows you to edit your databases from Cloud-In-Hand.com! Follow the instructions below to learn how.
In this article, we'll highlight one of the many ways you can use Cloud-In-Hand ® solutions to help manage your mobile workforce. We'll demonstrate an easy way to manage (adding/updating data) your employee IDs or access cards using an iOS device — like an iPad or iPhone — and an idChamp ™ RS3. This solution involves the increasingly popular technology of RFID access cards, such as HID Prox, iClass, and AWID. These access cards have a diverse range of applications, such as opening doors, unlocking computers, and time clocking (attendance). Cloud-In-Hand ®...
This article demonstrates how to use iOS's build-in NFC reader (made available to 3 rd party applications in iOS 11) with Cloud-In-Hand ® Mobile Grid. While the native NFC reader is useful in absence of a RFID/NFC reader, such as the idChamp ™ RS3, it's important to note that there are some limitations to the native iOS NFC reader; it can only read the NDEF data stored on the NFC tag and it cannot write any data to the NFC tag . For more functionality, such as reading various data stores of the RFID/NFC tag and writing to RFID/NFC tags, we recommend the idChamp ™ RS4...
This series of articles is specifically for customers using the IEEE custom Cloud-In-Hand ® Mobile Attendance Solution for Android. These articles serve as an example and demonstration of the versatile functionality of Cloud-In-Hand ® Mobile Attendance Solutions. Click on any of the links below or use the Cloud-In-Hand ® Mobile Attendance sidebar menu to navigate through the series. If you'd like to see how Cloud-In-Hand ® Mobile Solutions can help your business, contact us at sales@serialio.com ! Database Preparation for Mobile Attendance Mobile Attendance for Android Setup NFC Association...
This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You've already paired with any RFID or barcode readers. You've already associated the attendees with the appropriate NFC tags. Prepare to Record Attendance 1. From within the Mobile Attendance application, tap on Record Attendance (located on the sidebar menu). 2. Select the database files for the attendance session by tapping on the database icon for...
This article is part of a series of support guides for our customers using Cloud-In-Hand® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to login to your Cloud-In-Hand® account and set up Mobile Attendance for Android. Log Into Your Cloud-In-Hand ® Account Mobile Attendance will ask you to login to your Cloud-In-Hand.com account immediately after launching the application. 1. Enter your username and password. Make sure to log into your user account and not the administrator account. Administrator accounts are intended to manage the Cloud-In-Hand®...
This article is part of a series of support guides for our customers using Cloud-In-Hand ® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the NFC Association feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You've already paired with any RFID or barcode readers. Prepare for NFC Association 1. From within the Mobile...
This series is for our customers using Cloud-In-Hand ® Mobile Attendance for IEEE PES. This article demonstrates how to properly prepare your databases for a new event. 1. Log into your administrator account at https://Cloud-In-Hand.com . 2. Remove any old files that you no longer need. 3. Make sure that your Event Attendee and Session List Databases abide by the following rules: → Colum headers for the Event Attendee Database should be: SignupMenmberID, Attendee Type, Role Type, Badge#, Registration Status, Attended ?, Approval Status, Expiration Date, Sort Last Name, First/Given...
This article is part of a series of support guides for our customers using Cloud-In-Hand ® Mobile Attendance for IEEE PES. Here, our team at Serialio demonstrates how to use the Event Validation feature of Mobile Attendance for Android. This article assumes the following: Your databases are up-to-date and uploaded to your Cloud-In-Hand® account. You have the Mobile Attendance application for Android installed. You are logged into the Mobile Attendance application. You've already paired with any RFID or barcode readers. You've already associated the attendees with the...
Testimonial ...We have parked and returned over 150,000 bicycles using this system... - Kiel Johnson, GO BY BIKE customer testimonials . Android Support Grid-In-Hand® Mobile Grid Overview on Android Grid-In-Hand® Mobile Grid for Attendance Taking on Android iPad, iPhone, and iPod Touch Support Grid-In-Hand® Mobile Grid Overview on iOS Grid-In-Hand® Mobile Grid for Attendance Taking on iOS Mobile Grid Documentation Grid-In-Hand® Mobile Grid User Documentation...
This support article will show you how to enable the Serial Device Manager's device filter on Android. The Serial Device Manager is included in Mobile Grid, Mobile Attendance, SerialMagic Gears and iScanBrowser and allows you to manage multiple Bluetooth connections, filter nearby Bluetooth devices and configure your Serialio Bluetooth scanner settings (not all models supported). Where Is The Serial Device Manager? You can access the Serial Device Manager in one of two ways; via the shortcut at the top of the app (see image below) or via the sidebar menu. The Serial Device Manager...
This support article demonstrates how to pair your Bluetooth scanner with Mobile Grid for iOS in HID mode, BLE mode and MFi mode. HID Keyboard Mode Enable HID Support Before pairing your scanner in HID mode, you first need to adjust some settings within Mobile Grid. 2. Scroll down until you see the section labeled "Scanners and Readers." 3. Toggle the slider to the right of "Scanfob® 2006." This will enable HID support for the Scanfob® 2006 and similar models. Pair via iOS Bluetooth Settings 4. When your see your scanner's Bluetooth name, tap on it to pair with...
This support article will provide instructions on how to submit a log for Mobile Grid for iOS. 1. Navigate to " Application Settings ." 2. Tap on " Cloud-in-Hand account ." 3. Tap on " Upload log to server ." 4. Type in your name, then the password provided to you by a Serialio technician. 5. Tap " Upload ." Still need help? View a screen recording of this process...
This support article will walk you through how to upload a log file to Cloud-In-Hand so that the Serialio engineer team can troubleshoot a bug or problem you are experiencing. If you are unsure of how to re-produce the issue, skip part one and two and go straight to Part Three . Part One: Clear The Log File 3. Scroll down to the very bottom. Tap on Logging. 4. Tap on Delete Log File. Part Two: Re-Produce Your Issue or Bug Try to re-produce the issue you were experiencing with SerialMagic Gears. Part Three: Send the Log File 5. If prompted, type your name for the "Name to associate with...
This support article will demonstrate how to associate tags with attendees with the IEEE MGAP profile for Android, in a four-step process. To get started, you will need: 1. At least two Cloud-In-Hand accounts (with a current subscription) 2. A Scanfob 3002i 2D Bluetooth barcode scanner 3. An idChamp RS3-HSE Bluetooth RFID reader 4. A roster file or database of attendees and events Note: This database must contain columns specifying each even and meeting and whether each attendee has access to those events. Setup Your Cloud-In-Hand Account(s) 1. Client will provide you with a raw file of their...

 

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