Serialio Support

  • This support page shows how to configure the idChamp RS3 to read 48-bit HID Corporate 1000 cards. For a more in-depth (albeit, less specific) guide on using the pcProx Configuration Utility to configure the idChamp RS3 or RS4, refer to this page.
  • 1. Launch iScanBrowser. 2. Access the sidebar menu. 3. Tap on About . 4. The version number is at the top of the popup window.
  • 1. Launch Cloud-In-Hand Mobile Grid. 2. Access the sidebar menu. 3. Tap on About . 4. The version number is at the top of the popup window.
  • 1. Launch SerialMagic Gears. 2. Access the sidebar menu. 3. Tap on About . 4. The version number is at the top of the popup window.
  • Cloud-In-Hand Mobile Attendance customers can enable password protection for the Serial Device Manager (SDM) settings. After enabling SDM password protection, user accounts using the Mobile Attendance application for Android will be able to access the Serial Device Manager and add/remove devices but will be unable to view or change global or individual device settings without the SDM password. The screenshots below demonstrate what happens when a user account tries to access the SDM settings. Global Settings 1. The user attempts to access the global settings for the Serial Device Manager. 2...
  • Navigate to the Serial Device Manager (SDM) . Tap on the options menu button (the three vertical dots button at the top right-hand corner of the SDM view). Select Connect BLE via NFC chip . This brings you to the NFC Connect view (see image below). Place the NFC chip beneath the Android device's NFC sensor. The SDM will use the data on the NFC chip to immediately pair with the scanner (no Bluetooth discovery necessary)...
  • 1. Launch iScanBrowser, Cloud-In-Hand Mobile Grid, or SerialMagic Gears. 2. Navigate to the Serial Device Manager (SDM) . 3. Power on your RS4 and add it As a connection to the SDM. 4. Once the RS4 is connected, tap on the gear icon (located to the far-right of the Bluetooth name). 5. Tap on RS4 CSN/PACS Credential Type . 6. Select HID 37-bit/40-bit/iClass CSN .
  • This support page shows how to configure the idChamp RS3 to read 40-bit HID Prox cards on engine #1 and any 37-bit HID Prox cards on engine #2.
  • This support page shows how to configure the idChamp RS3 to read 37-bit HID Prox cards on engine #1 and any bit-count HID iClass CSN cards on engine #2.
  • This page provides definitions for commonly used RFID terms.
  • What is UHF? The latest standardization of the Ultra-High Frequency RFID spectrum is the GS1 UHF Gen2 protocol (ISO/IEC 18000-63 ) , which defines the technical specifications (e.g. physical/logical interactions between devices, anti-collision algorithms, security commands, etc.) for RFID devices operating in the frequency of 860–860 MHz . The ITU designated UHF (Ultra-High Frequency) as the radio frequency range of 300 MHz to 3 GHz , while the IEEE defines UHF as only frequencies between 300 MHz and 1 GHz (the rest of the ITU–defined UHF frequency range overlaps with the IEEE...
  • Set up the Wi-Fi access point (AP) on the Android device 1. Launch the Settings application on your Android device. 2. Tap on Connections . 3. Tap on Mobile Hotspot and Tethering . 4. Enable Mobile Hotspot. 5. Tap on Mobile Hotspot (not the slider). You may receive a popup dialog asking you if you want to enable Wi-Fi sharing. Tap on Cancel . 6. Take note of the access point name (by default it is "AndroidAP") and the access point password (automatically generated). For this demonstration, the access point password is hpqq8932 . Configure the WiSnap to Connect to AndroidAP 1...
  • This article demonstrates how to manage mobile application sessions from the Cloud-In-Hand web portal. Note that this must be done with an admin account.
  • This article demonstrates how to create and setup a basic Cloud-In-Hand account. The screenshots used for this tutorial are specific to creating a Cloud-In-Hand account suited for attendance taking on Android, however, the process is similar for all of the account types.
  • This article demonstrates how to take attendance with Cloud-In-Hand Mobile Grid for Android. Our Cloud-In-Hand Solutions platform offers a myriad of options and customizations, but this page covers only the core attendance features.
  • Frequently asked questions related to general information, including questions about warranties, product categories, policies, and services.
  • Frequently asked questions related to iScanBrowser solutions, including iScanBrowser for iOS and Android.
  • Frequently asked questions related to SerialMagic solutions, including SerialMagic Professional for Mac OS X and Windows, SerialMagic Gears for Android, and SerialMagic Keys for iOS.
  • Frequently asked questions related to barcode scanners and barcode scanner solutions.
  • Frequently asked questions related to RFID (including NFC and UHF) hardware and solutions.
  • This support article provides instructions on how to pair the Scanfob 2006 Bluetooth barcode scanner with the BlueSnap standard Bluetooth to RS-232 adapter via SPP mode. For this tutorial, we will be configuring the Scanfob 2006 as the Bluetooth master and the BlueSnap as the Bluetooth slave. After you pair the Scanfob and the BlueSnap in this way, you can create a barcode of the BlueSnap's MAC address that you can scan (with the paired Scanfob 2006) any time you want to connect to the BlueSnap.
  • 1. Download Splashtop SOS from the Google Play Store . 2. Launch Splashtop SOS. 3. Tap on CONFIGURE . 4. Tap on GRANT SYSTEM PRIVILEGE . 5. Splashtop will forward you to the Device Administrator view. Tap on ACTIVATE to allow remote control of your Android device. 6. Next, you'll see the KLMS Agent view. Agree to the terms and conditions, then tap on CONFIRM . 7. It may take a moment, but you will see that Device admin and Knox license are both ready. 8. Tap on your Android's back button to exit to the main view of the Splashtop SOS application. 9. You'll see a 9 digit number ...
  • If you require remote assistance from a Serialio technician, follow these instructions. Important — Downloading and installing Splashtop SOS alone is not enough to receive remote assistance. You must contact Serialio and explain the problem you are experiencing first . If you have not already done so, visit our help desk by clicking on the link below. Note that the Splashtop SOS for iOS is limited to viewing only and Android devices requires a few extra steps to allow remote control . Submit a ticket to out helpdesk 1. Download the Splashtop SOS application for your device, specifically...
  • This support article demonstrates how to retrieve device information (in this case, we are retrieving information from the idChamp RS3) by using the yACK BLE app for iOS to send the get al command. The yACK BLE application is also available on Android . See our article on this same process with the Android version of yACK BLE . 1. First, make sure that the device is in BLE mode . The yACK BLE application only works with Bluetooth Low Energy (BLE). 2. Install the yACK BLE application from the App Store if you have not already done so. Then, launch yACK BLE . 3. Power on your device. 4. yACK...
  • Inlay The tag inlay consists of the integrated circuit (IC) , an antenna, and a substrate to hold it all together. The inlay, on its own, is a fully functional tag; ready to be packaged into either a smart label or another casing. Integrated Chip (IC) The IC is an electronic circuit or microchip that is manufactured at a semiconductor plant. This microchip contains a memory store and a microprocessor or decision making (logic) unit. The IC is configured either as a passively powered device (powered by inductive coupling generated from another self-powered device) or as an actively powered...

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