Return Material Authorization (RMA) Form

Review the following before filling out this form:

  1. 1. Submission of this form is the first step in requesting an RMA. 
  2. 2. Submission of this form does NOT guarantee approval. 
  3. 3. Once you submit your request, a Serialio representative will review your information and contact you with the next steps. 

Note: A support technician may contact you to make sure that the problem you are experiencing with your device/product can't be resolved remotely (either over the phone or via a remote session).

Contact Information
What is the best number to reach you at? Include your extension number if applicable.
Select your preferred contact method.
Order Information
What is the original order number for the device(s) you want to return? This number is the same as the invoice number.
Explain the reason you wish to return your device/product. Please do not write "does not work". Please be as specific as possible when describing the issue.
How many products are you requesting an RMA for?
Terms and Conditions
Use this field for any additional comments or notes.